Front Desk Supervisor-Renaissance Raleigh Hotel

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Maintain room availability and offer assistance to the Front Office Manager (FOM) and General Manager (GRM).
• Keep the lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.

Qualifications

• Must have open availability to work days, nights, and weekends.
• Mariott Property Management System (PMS) experience is a plus.

Benefits

(Full Time Associates only)

• Competitive wages.
• Comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, training & development, and career advancement opportunities.

About the Role

We are looking for associates and leaders who have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference.

Why Concord?

• Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
• We strive to hire the BEST associates in the market.
• We have a great company culture where everyone is valued and treated with respect.
• Many of our supervisors advance in a couple of years to Assistant General Manager roles.

Company Culture

At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. We utilize your hospitality talents with a company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations.

How to Apply

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.