Hotel Front Desk Clerk FT

About the Role

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service. This includes receiving telephone calls, guest requests, and guest reservations to ensure complete guest satisfaction.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest standards of guest services by properly listening and responding to guest and team members' concerns and questions.
• Complete and close out the guest registration process and assign rooms based on preferences and availability.
• Handle cash, credit card processing, and accurately carry and balance an assigned house bank.
• Utilize computer applications daily to track and record information.
• Address guest concerns tactfully and achieve resolution.
• Answer questions regarding the hotel's facilities and services.
• Answer telephones, book reservations, and respond to guest inquiries.
• Recommend local area restaurants, points of interest, or transportation needs.
• Maintain cleanliness of the front desk, lobby, and back office.
• Follow up on guest complaints and other requests.
• Assist in training efforts of new staff.
• Interact with other departments and employees to ensure a good working relationship or for guest needs.
• Understand all emergency procedures for incidents, accidents, fire, safety, or criminal activity.
• Follow quality standards and service.
• Work all shifts or varying schedules to support business needs.
• Ensure security for the hotel's customers, employees, and property assets.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain the security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property-established Anti-Money Laundering policies.
• Maintain accurate MTL, MIL, CTR, and SAR as needed.
• Perform other duties as assigned.

Requirements

• Strong customer service skills.
• Excellent communication skills and ability to build strong relationships with guests.
• Familiarity with software and data entry applications.
• Prior cash handling experience preferred.
• Strong communication skills in English, both written and oral. Spanish or other language skills are a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, and all staff.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, and bend for extended periods.
• Must be able to reach with hands and arms, talk, and listen on a regular basis.
• Must concentrate for prolonged periods.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
• Must be able to communicate effectively in person or using telecommunications equipment.
• Must have hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature-controlled environment with varying noise levels; may be exposed to high noise levels throughout the day.
• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to risks associated with resolving issues with difficult guests and irate staff members.
• May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, and multiple colored lights.
• Travel may be required to perform essential functions of this position.

Conditions of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check necessary to obtain and maintain the license.
• Responsible for keeping all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.