Hotel Front Desk Clerk

About the role

As a Front Desk Agent, you are often the first and last impression our guests have of the hotel. You’ll welcome guests with a positive attitude, assist with check-ins and check-outs, manage guest accounts, answer questions, make reservations, and help resolve concerns. Most importantly, you’ll make sure every guest feels welcomed, valued, and taken care of throughout their stay.

What We’re Looking For

• Friendly and positive attitude
• Excellent communication and customer service skills
• Dependability and a strong work ethic
• Ability to remain calm and professional when handling guest concerns
• Comfortable working independently while being part of a close-knit team
• Strong attention to detail and ability to multitask
• Willingness to learn and help wherever needed
• A genuine desire to put the guest first

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed

Qualifications

• Well-versed in taking telephone calls and handling stressful situations
• Previous experience or working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent

Availability

We are looking for someone who can work 3–4 days per week, with a schedule that may include both AM and PM shifts. Weekend and holiday availability is required.

Compensation

$12 - $13 hourly