Hotel Front Desk Clerk

About the role

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Take incoming calls, online and in-person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Keep accurate records of all hotel guest account information
• Field customer complaints when necessary

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent

Pay

$13.50 - $15 hourly