Hotel Front Desk Clerk

About the role

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• General bookkeeping ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary
• Communicate with housekeeping to make sure guest rooms are ready

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Comfortable taking telephone calls and mitigating stressful situations
• High school diploma, GED, or equivalent

About Company

Join the team at La Quinta Inn & Suites Meridian/Boise West and join a company that truly values its employees! We offer flexible schedules, competitive pay, awesome health benefits, paid vacation, and 401(k) with a company match!