Hotel Front Desk Clerk

Job Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain cleanliness of the lobby, front entrance and surrounding areas.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
• Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Job Requirements

• 1 to 3 months related experience;
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills;
• Exceptional customer service skills;
• Ability to multi-task in a fast-paced environment;
• Basic computer and administrative skills;
• Availability to work a flexible schedule;
• Maintain a valid Driver’s License from the state which you reside with no major violations.

Benefits

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location. Compensation ranges from $16.50 - $16.75 per hour. Comprehensive benefit packages for full-time positions include hotel room discounts, food and beverage discounts, and professional development and advancement opportunities.