Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Compensation: $15 - $17 hourly Qualifications Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsWell-versed in taking telephone calls and handling stressful situations1+ year of hotel industry experience or related job preferred Has previous experience or working knowledge of Microsoft Office and reservation management systemsHigh school diploma, GED, or equivalent Responsibilities Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateHandle customer complaints as necessaryWork with the housekeeping staff to ensure rooms are ready for new guestsGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers