Hotel Front Desk Clerk

About the role

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing duties in a manner that reflects the hotel’s vision, mission, and core values.

Responsibilities

• Welcome guests with a warm smile and ensure their check‑in process is smooth and efficient.
• Handle guest inquiries and requests promptly, ensuring their needs are met with professionalism and care.
• Maintain accurate records of guest information and transactions, ensuring data integrity and confidentiality.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and meet high standards.
• Resolve guest complaints with empathy and efficiency, turning challenges into positive experiences.
• Promote hotel services and amenities, enhancing the guest experience and encouraging repeat visits.
• Manage reservations and cancellations, optimizing room availability and occupancy rates for maximum efficiency and guest satisfaction.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Excellent time management, organizational, customer service, and interpersonal skills.
• High school diploma, GED, or equivalent.
• Well‑versed in taking telephone calls and handling stressful situations.
• Working knowledge of Microsoft Office and reservation management systems.

Pay

$14 – $16 hourly