Hotel Front Desk Associate

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate. Must preserve all substantive info. We need to parse the posting. First paragraph: "Under the direction of the Supervisor, Front Desk, the Front Desk Associate is responsible for administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class customer service. Assists with guest inquiries, requests and needs, prior to, during, and after their stay. Works closely with all Hotel departments to coordinate seamless delivery of guest services. This highly visible position is responsible for creating unique memories, building rapport, and maintaining professional relationships with guests to enhance their overall experience, all while following and meeting the Forbes Travel Five Star guidelines." That's about the role. So we can put under

About the role

with

containing that text. Next: "Essential Duties & Responsibilities" then a list of duties. We need to extract each bullet. The text after that is a long paragraph with many sentences, some repeated. We need to break into list items. Let's extract distinct duties: - Provides highest level of service experience to guests during all interactions and actively aspiring to reach Department and enterprise defined goals and objectives. - Welcomes guests with friendly and sincere demeanor while meeting Forbes Travel Guidelines (i.e. guest’s registrations are completed within five minutes, conversations are seamless, calm, and clear, avoiding slangs and phrase fragments) - Assists with all guest’s reservations, as well as folios and billing questions. - Addresses guest’s concerns and resolves issues with expedited follow-up. - Goes above and beyond to recover any service opportunities and exceed guest expectations. - Communicates and collaborates with all department leaders and hourly team members to ensure guest experience is personalized and executed seamlessly. - Maintains proper record keeping for guest accounts; remaining knowledgeable and current on all Hotel offerings and local surroundings to provide most appropriate and applicable suggestions to guests. - Handles all guest interactions with highest level of hospitality and professionalism, and accommodating special requests whenever possible and with sense of urgency. - Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor or Manager on Duty as needed. - Follows-up to ensure requests have been completed in a timely manner. - Safeguards confidential nature of guest, Department, and enterprise data; adheres to all health and safety policies and procedures set by enterprise. - Contributes to environment which motivates employees to collaborate, learn, perform, and develop their skills. - Completes regular customer service and safety training to keep certifications current as needed. - Performs other duties as assigned to support efficient operation of Department. Note there is duplication of "Reports all maintenance issues..." and "Follows-up..." appears twice; we can keep one each. Now "Educational, Experience And Qualifications" section: we need to capture qualifications. It says: High School Diploma or GED required. Minimum of three (3) years of customer service experience required. Hotel or administrative customer service experience preferred. Upscale hotel experience preferred. We can put under

Qualifications

maybe also Requirements? The spec says we can have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide where to put each piece. "Educational, Experience And Qualifications" likely maps to Qualifications (education and experience). Could also be Requirements. But we have both Requirements and Qualifications sections allowed. We need to decide based on content: Usually Requirements are things like education, experience, licenses. Qualifications could be skills, abilities. But we have separate "Knowledge, Skills And Abilities (ksa)" section. So we can put education/experience under Qualifications (or Requirements). Let's put education/experience under Qualifications. Then "Knowledge, Skills And Abilities (ksa)" under Skills. Now "Required Licenses, Certifications And Registrations" section: At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. Select One of the Following: No Driving Responsibilities: Role does not require a driver’s license or insurance. That's about licenses/certifications. Could be under Qualifications or maybe a separate section but we don't have a specific heading for Licenses. Could fold into Qualifications or Requirements. Since we have Qualifications already, we can add that as part of Qualifications (maybe a bullet). Or we could create a Requirements section for licenses. But we have to avoid thin sections. Probably better to include under Qualifications as a bullet. Now "Physical Requirements/ Working Conditions – Environment": This is a long description of physical demands. This could go under Requirements (physical requirements) or maybe under a separate section but we don't have a specific heading. Could be under Requirements. We'll put under Requirements. Now "As one of the largest private employers..." is boilerplate about company, maybe we can drop as it's not substantive job info? It's more about company culture. Might be considered boilerplate but it's not navigation/legal/EEO. It's a promotional statement. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not those; it's about company. Might be okay to keep? But it's not essential job info. Might be considered filler. Safer to drop it as it's not specific to role. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." This statement is substantive about employer but not about the job. Could be considered boilerplate. I'd drop it. Now we need to decide sections: - About the role: we have paragraph. - Responsibilities: list of duties. - Qualifications: education, experience, preferred experience, license info. - Skills: knowledge, skills, abilities list. - Requirements: physical requirements/working conditions. We might also have Benefits, Pay, Schedule: none present, so omit. Now we need to format lists with

• . For About the role we can use

  . For Qualifications we can use

  • for each bullet. For Skills similarly. For Requirements we can use

    or

    • if we break into bullet points. The physical requirements paragraph is long; we could keep as

      but it's a lot of detail. Could break into bullet list for readability but not required. The instruction: Use

      • for any list of duties/requirements/benefits, and

        for prose. So if we treat requirements as a list, we should use

        • . However the physical requirements is not a list but a description; we could keep as

          . But we have multiple items: primary work environment, travel, shifts, fast-paced, strength, sedentary, computer use, physical activities, hearing, speech, visual acuity, mobility, endurance, exposure. Could be turned into list. Safer to use

          • for each distinct requirement. Let's extract physical requirements bullet points: - Primary work environment is in a climate-controlled office setting. - Work requires travel to attend meetings, trade shows, and conferences. - Incumbents may be required to work evening, weekend and holiday shifts. - Must be able to work in a fast-paced, high-demand environment. - Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. - Sedentary work: involves sitting most of the time. - Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. - Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. - Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. - Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. - Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. - Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. - Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. - The employee may be exposed to fumes or airborne particles including secondhand smoke. - Reasonable accommodation will be made in compliance with all applicable law. We can include reasonable accommodation as a note. Now for Skills: Knowledge, Skills And Abilities (ksa) list: - Must have strong multi-tasking skills. - Effective English written and verbal communication. - Ability to identify and prioritize issues. - Excellent organizational skills. - Intermediate computer skills required. - Must be reliable, pleasant, and maintain a positive attitude. - Must be able to provide great service in sometimes difficult situations and the ability to remain calm under stressful conditions. - Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed. Note schedule flexibility also appears in physical requirements but it's okay. Now Qualifications: Education/Experience: - High School Diploma or GED required. - Minimum of three (3) years of customer service experience required. - Hotel or administrative customer service experience preferred. - Upscale hotel experience preferred. - At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. - No Driving Responsibilities: Role does not require a driver’s license or insurance. We could combine last two as bullet points. Now About the role: we need to ensure we don't repeat content that appears elsewhere. The initial paragraph includes some responsibilities but we will keep as overview. Now we need to output HTML fragment only. Let's craft:

            About the role

            Under the direction of the Supervisor, Front Desk, the Front Desk Associate is responsible for administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class customer service. Assists with guest inquiries, requests and needs, prior to, during, and after their stay. Works closely with all Hotel departments to coordinate seamless delivery of guest services. This highly visible position is responsible for creating unique memories, building rapport, and maintaining professional relationships with guests to enhance their overall experience, all while following and meeting the Forbes Travel Five Star guidelines.

            Responsibilities

            • Provides highest level of service experience to guests during all interactions and actively aspiring to reach Department and enterprise defined goals and objectives.
            • Welcomes guests with friendly and sincere demeanor while meeting Forbes Travel Guidelines (i.e. guest’s registrations are completed within five minutes, conversations are seamless, calm, and clear, avoiding slangs and phrase fragments)
            • Assists with all guest’s reservations, as well as folios and billing questions.
            • Addresses guest’s concerns and resolves issues with expedited follow-up.
            • Goes above and beyond to recover any service opportunities and exceed guest expectations.
            • Communicates and collaborates with all department leaders and hourly team members to ensure guest experience is personalized and executed seamlessly.
            • Maintains proper record keeping for guest accounts; remaining knowledgeable and current on all Hotel offerings and local surroundings to provide most appropriate and applicable suggestions to guests.
            • Handles all guest interactions with highest level of hospitality and professionalism, and accommodating special requests whenever possible and with sense of urgency.
            • Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor or Manager on Duty as needed.