Hotel Front Desk Associate

Job Responsibilities

• Guest Reception: Greet guests with a warm and welcoming attitude, check them in and out efficiently, and provide necessary information about the property, amenities, and local area
• Customer Service: Handle guest inquiries, concerns, and requests promptly and professionally. Strive to exceed guest expectations and ensure a memorable experience during their stay
• Telephone and Email Communication: Manage phone calls and respond to emails promptly, providing accurate information and directing inquiries to the appropriate departments
• Reservations and Check-ins: Handle room reservations, confirmations, and modifications using the reservation system. Ensure accurate guest information and maintain confidentiality
• Cash Handling: Process guest payments, collect room deposits, and handle cash transactions accurately while following company policies and procedures
• Problem Resolution: Address and resolve guest complaints or issues in a timely and effective manner. Escalate complex problems to the appropriate department or management when necessary
• Lobby Maintenance: Maintain a clean and organized front desk area, including the lobby and guest waiting areas. Ensure promotional materials and informational brochures are well-stocked and up-to-date
• Safety and Security: Monitor the lobby area for any suspicious activity and report any concerns to the security team or management. Follow security protocols for guest safety and adhere to emergency procedures when needed
• Administrative Support: Assist with administrative tasks, such as filing, record-keeping, and preparing reports as assigned by the Front Office Manager
• Team Collaboration: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences and address any operational needs

Qualifications & Requirements

• High school diploma or equivalent; additional education or certification in hospitality or a related field is a plus
• Previous experience in customer service or a front desk role is preferred but not required; we are willing to train the right candidate with a positive attitude and strong communication skills
• Excellent interpersonal and communication skills, both verbal and written
• Friendly, professional, and customer-oriented attitude
• Strong organizational and multitasking abilities to handle various responsibilities efficiently
• Proficient in using computers and hotel management software for reservations and guest information
• Able to work flexible hours, including weekends and holidays, as our front desk operates on a 24/7 basis
• Able to stand for extended periods
• Maintains professional working relationships and promotes open lines of communication with managers, team members, and other departments

Benefits

The Cambria Hotel Lake Placid - Lakeside Resort offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Details can be provided upon request.

Pay

The salary range for this position is $18.00 - $22.00 per hour, depending on experience and qualifications. Specific details can be discussed during the interview process.

Schedule

The Front Desk Associate position at the Cambria Hotel Lake Placid - Lakeside Resort operates on a 24/7 schedule, requiring flexibility and availability outside of regular business hours.

About the Role

The Front Desk Associate plays a crucial role in ensuring a welcoming and professional atmosphere for all guests and visitors at the Cambria Hotel Lake Placid - Lakeside Resort. This role is vital in providing outstanding customer service and ensuring a memorable experience for each guest.

Skills

While not required, candidates with experience in customer service, front desk operations, and hotel management may have an advantage in this role. Strong interpersonal skills, attention to detail, and the ability to multitask are essential for success in this position.

Employer Information

The Cambria Hotel Lake Placid - Lakeside Resort is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information, please visit our website or contact us directly.