Hotel Front Desk Associate

The Sunray Companies’ mission is to empower, support, train and develop our people to enhance the lives of our guests and each other.

About the role

As a Front Desk Agent, you are one of the first ambassadors that a guest comes into contact with. Your friendly, authentic approach creates a unique and personalized guest experience at check-in. The successful Front Desk Agent will tailor their approach by reading cues from a guest to ensure they feel at home. At Hampton Inn, every ambassador is an innovator, explorer, and relationship builder—someone who identifies key details that make something uniquely interesting and provides guests with intriguing information about the locale.

You will be on your feet and moving around (standing or walking for extended periods) and taking a hands-on approach to your work (moving, lifting, carrying, pushing, pulling, and placing objects up to 20 pounds without assistance).

Responsibilities

• Practice the Basics of Brilliant Hosting at all times.
• Check guests in and out, finish daily checklist, and log guest mail, faxes, packages, and lost & found items.
• Assist in blocking reservations and processing cancellations.
• Inform guests about hotel services, directions, room rates, and amenities.
• Operate and/or explain TDD operation for guests.

Requirements

• Shift flexibility/availability (open 24 hours/day), including nights, weekends, and holidays.
• Ability to verbally communicate effectively with guests and co-workers.
• Good computer and phone skills.
• Ability to handle transactions accurately.
• Pushing, pulling, bending, stooping, and upward reaching.
• Some exposure to cleaning chemicals.
• Great relationship-building skills and salesmanship.

Qualifications

High School Diploma or equivalent required.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• Other ancillary insurance products available.
• 401k with a company match.
• Paid vacations.
• Monthly bonus.