Hotel Front Desk Associate

About the role

We are seeking a friendly, detail-oriented professional to join our team and create a welcoming experience for every guest. In this role, you will be the first point of contact for visitors, providing attentive service, handling front desk operations, and helping ensure smooth day-to-day hotel operations. The ideal candidate is organized, professional, and committed to delivering excellent guest service.

Responsibilities

• Greet guests warmly and provide a positive first impression upon arrival and departure.
• Check guests in and out efficiently while verifying reservation details and room assignments.
• Answer phone calls, respond to inquiries, and assist with reservations or changes as needed.
• Provide information about hotel services, amenities, policies, and local attractions.
• Handle guest requests, concerns, and complaints with professionalism and care.
• Process payments, maintain accurate records, and balance the cash drawer or front desk account when required.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Monitor lobby activity and follow hotel procedures to help maintain a safe and orderly environment.
• Maintain an organized front desk area and complete shift logs, reports, and other administrative tasks.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to remain professional, courteous, and composed in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Basic computer skills and comfort using reservation or property management systems.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Ability to stand for extended periods and perform routine front desk duties.

Preferred Attributes

• Positive attitude and genuine commitment to guest satisfaction.
• Strong problem-solving skills and the ability to multitask effectively.
• Team-oriented mindset with a willingness to support other departments when needed.
• Ability to adapt to changing priorities while maintaining high service standards.

Benefits

• Competitive compensation
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan

Schedule

This position requires work on weekends, nights, and holidays.