Hotel Front Desk Associate

About the role

Hotel Nashville Residence Inn, 1801 Hayes Street, Nashville, TN 37203 – Full‑time position. The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Responsibilities

• Oversee front desk operations and step in as the go‑to problem solver for guests and teammates alike.
• Handle guest check‑ins and check‑outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest‑ready.

Requirements

• Customer service experience – you’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred).
• High school diploma or equivalent.
• Tech savvy enough to use hotel systems with confidence.
• Able to lift 50 lbs and stay on your feet – this role keeps you moving.

Benefits

• Career Growth & Learning – 40% of management hires are internal promotions.
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Pay

Compensation range: $17.50 – $19.00 per hour. Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.