Hotel Front Desk Associate

Responsibilities

• Greet guests in a professional and welcoming manner.
• Process guest check-ins and check-outs efficiently and accurately.
• Answer phone calls and respond to guest inquiries.
• Make reservations and modify existing reservations as needed.
• Process payments and maintain accurate guest accounts.
• Handle guest requests and concerns with professionalism and urgency.
• Provide information about hotel amenities, local attractions, restaurants, and events.
• Cook up with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Balance cash, credit card transactions, and shift reports.
• Maintain a clean, organized, and professional front desk environment.
• Follow company policies, procedures, and brand standards.
• Assist with group arrivals, departures, and special event accommodations.
• Perform other duties as assigned.

Qualifications

• Previous customer service experience required.
• Hotel or hospitality experience preferred but not required.
• Strong communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer skills and ability to learn hotel management systems.
• Dependable attendance and strong work ethic.
• Ability to work independently and as part of a team.

Schedule Requirements

• Flexible availability preferred.
• Day, evening, weekend, and holiday shifts may be required.
• Opportunities for both full-time and part-time schedules.

What We Offer

• Competitive pay based on experience.
• Opportunities for advancement within a growing hospitality organization.
• Employee discounts at participating BHG properties.
• Paid training and ongoing development.
• Supportive team environment focused on guest service excellence.