Hotel Front Desk Associate/Bellperson

Key Responsibilities

• Greet guests warmly upon arrival and departure, providing courteous and professional service at all times.
• Aid with check-in and check-out procedures accurately and efficiently.
• Handle guest luggage, escort guests to rooms, and explain hotel amenities as needed.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Cook up with housekeeping, maintenance, and other departments to support guest satisfaction.
• Maintain a clean, organized, and presentable front desk and lobby area.
• Operate hotel systems to process reservations, payments, and room assignments.
• Deliver mail, packages, and other items to guest rooms when required.
• Assist with transportation coordination, directions, and local area information.
• Follow hotel procedures for safety, security, and guest confidentiality.

Qualifications

• Previous hospitality, front desk, customer service, or bell service experience preferred.
• Strong interpersonal and communication skills with a guest-focused mindset.
• Ability to multitask, stay organized, and work effectively under pressure.
• Basic computer skills and comfort learning hotel property management systems.
• Ability to lift, carry, and transport luggage and other items as needed.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.