Hotel Front Desk Receptionist

About the role

You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

Responsibilities

• Welcome guests and assist with check-in/check-out procedures
• Manage accounts, including processing payments and issuing receipts
• Answer inquiries and field complaints professionally and efficiently
• Ensure all guest requests are met with a smile and prompt attention
• Handle reservations and make arrangements as needed
• Follow hotel policies and procedures to maintain a safe and welcoming environment

Requirements

• High school diploma or equivalent
• Excellent customer service skills
• Ability to communicate effectively both verbally and in writing
• Basic computer skills, including proficiency with Microsoft Office
• Knowledge of hotel operations and procedures
• Experience in a hospitality setting is preferred but not required

Qualifications

• Positive attitude and ability to work independently and as part of a team
• Strong problem-solving and decision-making skills
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Flexibility to work varying hours, including weekends and holidays

Skills

• Customer service skills
• Communication skills
• Computer skills
• Problem-solving skills

Benefits

• Comprehensive health insurance options
• Flexible scheduling
• Professional development opportunities

Pay

$15 - $17/hour

Schedule

Varying hours to accommodate guest needs, including weekends and holidays