Hotel Front Desk Associate

Responsibilities

• Greet guests warmly and provide prompt, courteous service at the front desk
• Handle check-in and check-out procedures accurately and efficiently
• Answer guest questions, resolve concerns, and provide information about property amenities and local attractions
• Manage reservations, cancellations, and modifications using the property management system
• Process payments, issue receipts, and maintain accurate records
• Cook up with housekeeping, maintenance, and other departments to support guest needs
• Respond to phone calls, emails, and front desk inquiries in a professional manner
• Maintain a clean, organized, and presentable front desk area
• Follow all hotel policies, safety procedures, and security protocols

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Excellent attention to detail and accuracy in handling transactions and reservations
• Basic computer skills and comfort learning hotel software systems
• Ability to remain calm and professional in a busy environment
• Ability to work independently and as part of a team
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Preferred Attributes

• A friendly, approachable, and guest-focused demeanor
• Strong problem-solving skills and a positive attitude
• Ability to adapt quickly to changing priorities
• Knowledge of hospitality best practices and service standards

What We Offer

• Opportunity to work in a welcoming and team-oriented environment
• Training and development to support your success
• Competitive compensation based on experience
• Potential for growth within the hospitality organization
• Competitive Compensation and Benefits including health, dental and vision insurance along with 401(k) plan
• We are an equal opportunity employer and a drug-free workplace

Schedule

• Work on weekends, nights and holidays as needed