Hotel Front Desk Ambassador (Harrah's Laughlin)

Responsibilities

• Greet guests warmly and determine reservation status
• Search reservation systems, print registration forms, verify identification, and obtain signatures
• File and retrieve registration forms during check-in and check-out
• Prepare room keys and assign rooms based on guest needs and preferences
• Aid with billing inquiries, adjustments, and refunds
• Block rooms for Groups, VIPs, Sales, and Casino departments
• Perform additional duties as assigned to support front-of-house operations
• Maintain availability for scheduled shifts
• Deliver Caesars Entertainment’s Family-Style Service at all times

Qualifications

• A high school diploma or equivalent
• One or more years of related experience in hospitality, customer service, or a similar role (preferred)
• Strong communication skills and the ability to interact professionally with guests
• Basic math skills (addition, subtraction, multiplication, division)
• Familiarity with Microsoft Office products
• Working knowledge of company policies, procedures, and safety regulations