Front Desk Ambassador
About the role
Catbird is a welcoming independent boutique hotel full of art, heart, and good vibes, blending hotel and home with a counterculture spirit. The property includes a preserved 1890 historic Klee House (2,500 sq ft, four‑bedroom) for events up to 40 guests, and Rook, the rooftop bar perched above Catbird with an expansive skyline view and an intimate indoor space, where the tagline “Rounds not Rivals” guides a laid‑back cocktail scene. As the Front Desk Agent, you are the face of arrival, welcoming guests with genuine warmth, answering neighborhood questions, and setting the tone for a stay that feels like RiNo at its best.
Responsibilities
- Greets and completes established check‑in procedures for arriving guests daily, using manual and computerized methods to ensure guest satisfaction and correct room assignments.
- Facilitates guest departure (check‑out) daily by following manual and computer procedures to close guest accounts and prepare the room for the next sale.
- Regularly calculates and/or posts monies, receipts, guest accounts, and other credits using proper cash handling methods and established procedures to present timely, precise hotel charges at check‑out and maintain accurate records.
- Courteously answers inquiries and accepts reservations in person and by telephone, accurately communicating hotel rates and information, and using suggestive selling techniques to increase occupancy and revenue.
- Maintains good customer relations by staying informed of all in‑house and area functions to provide timely, knowledgeable responses to guest questions and concerns.
- Operates the PBX equipment: accepts incoming calls, assists outgoing calls, schedules and sets wake‑up calls, and pages guests for timely, efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by the hotel bank agreement policy.
- Maintains a friendly, cheerful, and courteous demeanor at all times.
- Performs other duties as assigned, requested, or deemed necessary by management.
Requirements
Education/Formal Training: High school diploma or equivalent; ABT (Alcohol Beverage Training) certification.
Experience: None required.
Knowledge/Skills: High school graduate‑level mathematical aptitude; knowledge of standard cash handling procedures and computerized cash register systems; prior experience dealing directly with the public and basic customer service skills; fluency in oral and written English; ability to use tact and understanding when handling varied customer service problems, including stressful or highly emotional situations; highly organized with attention to minute written and verbal details, especially when multitasking.
Behavioral Focus (Sage Hospitality): Guided by a shared purpose to enrich lives one experience at a time and a vision to redefine hospitality; embraces the Catbird ethos of “Stay awhile – stir things up – Is it a hotel? Is it an apartment?” – offering full kitchens, roomy layouts, and spaces for real living with hotel perks when desired.
Physical Demands: Ability to read written communications and monochrome computer screens; operate computer, calculator, and telephone keyboards for cash handling and paperwork; understand and follow verbal/written instructions, manage multiple tasks, and communicate verbally and in writing; 90% of shift standing; repeated bending/kneeling while filing; mobility to reach all hotel areas; occasional carrying/lifting of files and office items up to 25 lbs.
Work Environment: Prolonged standing at an indoor, thermostatically climate‑controlled workstation under fluorescent lighting; work inside 95% of the time.
Benefits
- Medical insurance – employer covers up to 70% of premiums with wellness credit.
- Dental insurance – employer contribution toward premiums.
- Vision insurance.
- 401(k) program – up to 4% employer match, safe harbor, no vesting period.
- Health savings accounts – up to $1,000 company contribution with qualifying medical plans.
- Health, Dependent, and Commuter flexible spending accounts.
- Company‑paid Basic Life and AD&D insurance; optional supplemental coverage.
- Short‑term and long‑term disability insurance eligibility.
- Option to purchase Pet, Accidental, Critical, and Hospital Indemnity insurance.
- WINFertility guidance for those enrolled in Sage medical plan.
- Calm Health Application subscription.
- Employee assistance program.
- Paid time off for vacation, sick time, and holidays.
- Tuition reimbursement – up to $2,000 per calendar year.
- Great discounts on hotels, restaurants, and more.
- Employee Referral Bonus Program – up to $1,000 per referral.
- Complimentary RTD pass.
Pay
USD $20.00 – $21.00 per hour.