Hotel Front Desk Ambassador - Full Time (Tropicana Laughlin)

When you join our team, you’re stepping into a company built on hospitality, teamwork, and exceptional guest service. At Caesars Entertainment, we invest in our people, support career growth, and create an environment where you can thrive.

Benefits

• Earn your Bachelor’s Degree for FREE through Caesars Entertainment & our university partners
• Student Loan Debt Assistance to help lighten your financial load
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long-term financial goals
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more
• A People-First Culture where every team member is valued
• Caesars Entertainment’s Signature Family-Style Service that makes our workplace feel like home

Responsibilities

• Greet guests warmly and determine reservation status
• Search reservation systems, print registration forms, verify identification, and obtain signatures
• File and retrieve registration forms during check-in and check-out
• Prepare room keys and assign rooms based on guest needs and preferences
• Assist with billing inquiries, adjustments, and refunds
• Block rooms for Groups, VIPs, Sales, and Casino departments
• Perform additional duties as assigned to support front-of-house operations
• Maintain availability for scheduled shifts
• Deliver Caesars Entertainment’s Family-Style Service at all times

Requirements

Must be 18 years of age or older.

• High school diploma or equivalent
• One or more years of related experience in hospitality, customer service, or a similar role preferred
• Strong communication skills and the ability to interact professionally with guests
• Ability to read and write simple lists, memos, and business correspondence
• Basic math skills (addition, subtraction, multiplication, division)
• Working knowledge of Microsoft Office products
• Familiarity with company policies, procedures, and safety regulations