Front Desk Guest Ambassador Full time

Location: Jacksonville Beach, FL

About the role

Precision Imaging Centers is expanding across Northeast Florida, and we are excited to welcome a Full-Time Front Desk Guest Ambassador to our Gate Parkway location. We are looking for a friendly, professional, and service-oriented individual who enjoys creating exceptional experiences for patients and visitors. Restaurant, hospitality, or customer service experience is strongly preferred.

As a Guest Ambassador, you will be the first point of contact for our patients, helping create a welcoming and positive experience from the moment they walk through the door. This role combines front desk responsibilities, patient support, and service excellence. The ideal candidate has strong communication skills, enjoys helping others, and is comfortable explaining healthcare information to patients in a clear and approachable way.

Responsibilities

• Greet patients and guests warmly while providing exceptional customer service (35%)
• Answer patient questions and provide information regarding procedures and wait times (35%)
• Manage patient registration and direct guests appropriately (10%)
• Promote and educate patients about available services (5%)
• Stock refreshments and encourage satisfied patients to leave reviews (5%)
• Maintain a clean and welcoming waiting area (10%)
• Participate in marketing-related initiatives and community outreach when applicable
• Assist with compiling reports and supporting front desk operations
• Perform other duties as assigned

Requirements

• Bachelor's degree preferred
• Previous experience in customer service, hospitality, restaurant service, front desk, or patient-facing roles preferred

Skills

• Excellent verbal and written communication skills
• Ability to clearly explain information to patients
• Strong organizational and multitasking abilities
• Positive, professional, and team-oriented attitude

Physical Requirements

• Ability to stand or sit for extended periods
• Ability to occasionally lift up to 25 lbs

Benefits

• Medical, dental, and vision insurance
• Company paid life insurance
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan
• Short and long term disability insurance
• Employee Assistance Program (EAP)
• Opportunities for professional growth and advancement

Pay

Competitive pay with bonus opportunities based on patient reviews

Schedule

• Full-Time | 7:00 AM - 7:00 PM | 3 days per week (days to be determined based on business needs)
• Monday–Friday schedule with evenings free after 10:00 PM and weekends off

Why Join Us

A supportive, patient-centered work environment with career growth within a rapidly expanding organization. We are proud to be a Great Place to Work® Certified.