Hotel Front Desk Agent- Hampton Inn & Suites Dupont, WA

About the Role

Greet and welcome guests upon arrival, providing a friendly and professional check-in experience.
Manage guest reservations, cancellations, and modifications using the hotel’s property management system.
Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution to their satisfaction.
Process guest check-outs, including billing and payment transactions accurately and efficiently.
Coordinate with housekeeping and maintenance departments to ensure rooms are clean, well-maintained, and ready for guests.
Maintain accurate records of guest information and hotel occupancy.
Provide information about hotel amenities, local attractions, and transportation options.

Responsibilities

• Greet and welcome guests upon arrival, providing a friendly and professional check-in experience.
• Manage guest reservations, cancellations, and modifications using the hotel’s property management system.
• Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution to their satisfaction.
• Process guest check-outs, including billing and payment transactions accurately and efficiently.
• Cook up with housekeeping and maintenance departments to ensure rooms are clean, well-maintained, and ready for guests.
• Maintain accurate records of guest information and hotel occupancy.
• Provide information about hotel amenities, local attractions, and transportation options.
• Adhere to all hotel policies and procedures, including safety and security protocols.

Minimum Qualifications

• Previous experience in customer service or hospitality preferred but not required.
• Basic computer skills and familiarity with reservation systems or willingness to learn.
• Strong communication skills, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Demonstrated ability to handle difficult situations with professionalism and tact.