Front Desk Agent | Homestead Hampton Inn

About the role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently;
  process all payments according to established hotel requirements;
  Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• A high school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Satisfactory communication skills with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

About The Team

Shaner Hotels has an amazing opportunity at our 126-room Hampton Inn & Suites (Miami-South / Homestead). From the world-class restaurants and one-of-a-kind boutiques along Miami's vibrant South Beach to the moss-covered cypress trees growing out of the soggy marshes of the Everglades, you're just minutes away from your own personal Florida adventure when you stay with friends at our Miami-South hotel in Homestead.