Fairfield Inn & Suites - Front Desk Agent (FT)

About the role

The Fairfield Inn by Marriott is seeking a warm and friendly service-oriented, Front Desk Agent. The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check-outs. Handling all special requests for services or information in accordance with standard policies and procedures.

Responsibilities

• Maintain positive guest relations at all times.
• Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure.
• Obtain method of payment from guests (credit or cash).
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems.

Requirements

• Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.

Qualifications

• Must have previous guest service experience, but not required.
• Desirable characteristics include highly developed computer skills, well organized and detail-oriented, ability to work independently and with diverse groups of individuals, display initiative, perseverance and analytical skills, excellent customer service skills, quick learner with strong work ethic, team player and ability to get along with others, exemplary written and verbal communication skills.

Skills

• Mathematical skills
• Basic accounting functions
• Basic computer skills in Word and Outlook
• Complete reports
• Communicate with guests

Benefits

• Health Benefits
• Paid Time Off
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long Term Disability and Supplemental Life Insurance
• Company Matched 401K
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines