Fairfield Inn & Suites Waller - Front Desk Agent
Shifts will vary between 7am-3pm/3pm-11pm, and schedules may change each week depending on business needs. The hotel needs someone with open availability, including weekends and holidays.
About the role
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Key Skills/Responsibilities
- Guest Service Superstar: Bring the warm vibes and top-tier service that make guests feel right at home. Handle quick questions and big requests with ease.
- Communication Champ: Clearly, confidently, and with a smile, you get the message across whether chatting with guests or coordinating with the team.
- Quick-Thinking Problem Solver: Think fast, act smart, and turn potential hiccups into happy endings when challenges arise.
- Multitasking Marvel: Juggle reservations, check-ins, check-outs, and financial details with ease, keeping everything organized and running smoothly.
Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
Qualifications
- Education: High school diploma or equivalent
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Property Information
Fairfield Inn & Suites Waller is a newly built, modern workplace featuring contemporary guest rooms with complimentary Wi-Fi, Smart TVs with streaming, coffee makers, and comfortable bedding. Team members help maintain bright, spacious rooms designed for productivity and relaxation, including well-lit work areas with ergonomic seating. It’s a clean, welcoming environment ideal for staff who enjoy working in a fresh, modern hotel setting.
Schedule
Shifts will vary between 7am-3pm/3pm-11pm, and schedules may change each week depending on business needs. The hotel needs someone with open availability, including weekends and holidays.