Front Desk Agent - Fairfield Inn and Suites Lubbock

About the role

The 62-room Fairfield Inn and Suites seeks a cheerful & energetic Front Desk Agent to join our team!

Responsibilities

• Report to work on time and whenever scheduled.
• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls, take messages, and provide information to guests.
• Handle guest complaints or concerns with patience and empathy.
• Aid guests with reservations, room service requests, and other inquiries.
• Maintain a clean and organized front desk area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform night audit duties as required.

Requirements

• Excellent phone etiquette and communication skills.
• Strong guest relations skills with a focus on providing exceptional customer service.
• Previous experience in guest services or hospitality management preferred.
• Knowledge of hotel operations and procedures is an advantage.
• Ability to handle cash transactions accurately and responsibly.
• Attention to detail and ability to multitask in a fast-paced environment.
• Flexibility to work night shifts, weekends, and holidays as needed.