Front Desk Agent - Hampton Inn Marlborough

About the role

The Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752 is seeking a Full-Time Front Desk Agent.

Responsibilities

• Greet guests and complete the check-in/check-out procedures using the Property Management System while collecting and storing necessary information.
• Handle cash, credit card transactions, and manage guest goods.
• Identify guest needs and provide relevant information about hotel services and amenities to create a comfortable environment.
• Respond promptly to all guest inquiries and requests.
• Take reservations from incoming calls and input information into the hotel management system.
• Update and cancel reservations as requested by guests.

Requirements

• Customer service experience, preferably in a hotel setting.
• Hilton experience is advantageous.
• A high school diploma or equivalent is preferred.
• Strong computer skills, including familiarity with intranet, Property Management System, WORD, and EXCEL.
• A valid driver's license with an acceptable driving record, subject to company approval.

Qualifications

• Must have valid drivers license, and acceptable driving history subject to company approval.

Skills

• Excellent communication skills.
• Attention to detail.
• Flexibility with scheduling, including weekends and holidays.

Benefits

• Paid weekly (every Friday!)
• Medical, dental, and vision insurance.
• A competitive 401(k) retirement savings plan with generous employer match.
• Competitive compensation starting at $19/hr.
• Various benefits including paid vacation and sick time, paid holidays, tuition reimbursement, flexible spending account, company-paid life insurance, short-term and long-term disability insurance, employee assistance program, hotel discounts, wellness programs, monthly employee appreciation activities and events, learning and development opportunities, employee referral program, and more.