Front Desk Agent, Full-Time | Hilton Garden Inn, Marlborough

About the role

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism. Anticipates and responds to guests in a friendly and positive manner.

Responsibilities

• Provides the highest level of service
• Processes check-ins and check-outs, verifies billing, creates reservations, and processes special requests
• Affords assistance to guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Fulfills proper selling techniques and ensures strategies are utilized to maximize room revenues
• Maintains room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Handles cash and processes financial transactions following company procedures
• Uses equipment properly and adheres to cost controls to reduce expenses and waste
• Plans, organizes, and prioritizes work duties
• Adheres to company general work rules, department procedures, and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Requirements

• Must have weekend availability
• One to two years prior guest service experience required, preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused, and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push, and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Qualifications

• High school diploma or GED required

Skills

• Verbal communication skills
• Attention to detail
• Customer focus
• Fast-paced environment adaptability

Benefits

N/A

Pay

$16.00 - $19.00 per hour

Schedule

N/A