Front Desk Agent - FULL TIME - TRU by Hilton, Manchester, NH

Picture yourself as a vital member of our dynamic team, where every day is filled with vibrant energy and the opportunity to make a lasting impression on our guests. As a Full-Time Front Desk Attendant, you'll be at the forefront of our hotel, ensuring that every guest is greeted with a warm smile and exceptional service. Joining our team at TRU means you will have access to comprehensive benefits, as well as opportunities for cross training, career growth, and mentorship.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Requirements

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability
• Attention to detail

Benefits

• 401K
• DailyPay - Get Paid any day!
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Tuition Reimbursement
• Annual Review Program
• Extensive Room for Growth
• Paid Training

Pay

$17.00 - $18.00 Per Hour

Schedule

• Flexible Schedule
• Full-time
• Shift: 7am-3pm & 3pm-11pm (need to be available for BOTH)