Guest Services - Front Desk Agent - TRU by Hilton, Manchester, NH
Lafrance Hospitality · Manchester, NH · 3 wk ago
On-siteCustomer Service$17–$18/hrFull-time
Responsibilities
- Maintain a warm, welcoming and professional demeanor while interacting with all guests
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
- Answer the phone in a professional & helpful manner
- Follow procedures on posting charges and settling guest accounts
- Effectively address and resolve guest problems to increase guest satisfaction
- Knowledgable of emergency procedures and Hotel policies
- PRACTICE punctuality for scheduled shifts
Requirements
- Customer Service Experience
- Hotel Experience is a plus but NOT required
- Reliability
- Attention to detail
Benefits
- 401K
- DailyPay - Get Paid Any Day!
- Brand Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Rent Retention Bonus Incentive
- Tuition Reimbursement
- Annual Review Program
- Extensive Room for Growth
- Paid Training