Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

About the role

Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
• Answer the phone in a professional & helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and Hotel policies
• Practice punctuality for scheduled shifts

Schedule

Flexible Schedule with AM & PM Shifts, Must have weekend availability

Pay

$18 Per Hour

Requirements

• Customer Service Experience
• Hotel Experience is a plus but NOT required
• Reliability
• Attention to detail
• FOSSE knowledge a plus but NOT required

Benefits

• Health & Dental Ins., PTO, 401K Matching
• Marriott Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training