Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

About the role

Join our amazing team at the Residence Inn by Marriott in North Conway, New Hampshire as a Front Desk Agent. You'll be the friendly face that welcomes visitors, creating unforgettable experiences for our guests in a bustling hotel environment.

Take advantage of our DailyPay feature, which allows you to receive your earnings on any day you prefer. Additionally, earn up to $500 by referring someone to join our team.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded
• Answer the phone in a professional and helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and hotel policies
• Practice punctuality for scheduled shifts

Requirements

• Customer service experience
• Hotel experience is a plus but not required
• Reliability
• Attention to detail
• FOSSE knowledge is a plus but not required

Schedule

• Flexible schedule with AM and PM shifts
• Must have weekend availability

Pay

$18 per hour

Benefits

• Health and dental insurance
• Paid time off (PTO)
• 401K matching
• Marriott hotel room discounts
• Company-wide hotel room discount program
• Referral bonus incentive (up to $500)
• Retention bonus incentive
• Annual review program
• Extensive room for growth
• Paid training