Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

About the role

Join our team at the Residence Inn by Marriott in North Conway, New Hampshire, as a Full-Time Front Desk Agent. You’ll be the welcoming face of our hotel, creating memorable experiences for guests while enjoying a dynamic and rewarding work environment.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensuring proper payment, special requests, and accurate record-keeping
• Answer the phone in a professional and helpful manner
• Follow procedures for posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase satisfaction
• Be knowledgeable of emergency procedures and hotel policies
• Practice punctuality for scheduled shifts

Requirements

• Customer service experience
• Hotel experience is a plus but not required
• Reliability and attention to detail
• FOSSE knowledge is a plus but not required

Benefits

• Health and dental insurance
• Paid time off (PTO)
• 401K matching
• Marriott hotel room discounts and company-wide hotel room discount program
• Referral bonus incentive (up to $500)
• Retention bonus incentive
• Annual review program
• Extensive room for growth and paid training
• DailyPay feature—access your earnings on any day you prefer

Pay

$18 per hour

Schedule

Flexible schedule with AM and PM shifts; weekend availability required.