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Jobs · Management · Virginia

Front Desk Agent - Full Time - Holiday Inn National

B. F. Saul Company Hospitality Group · Crystal City, VA · 2 wk ago
On-siteManagement$18.5–$19.5/hrFull-time

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group operates a portfolio of more than 20 business-class hotels under top brands, including Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, as well as The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are supported by a team of over 1,000 hospitality professionals.

About the role

This position is responsible for anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service. You will process check-ins and check-outs, assist guests with reservations and requests, and uphold the high standards of quality set by B. F. Saul Company Hospitality Group to ensure guest satisfaction. This is a full-time, customer-focused role requiring flexibility in scheduling, including AM/PM shifts, weekends, and holidays.

Responsibilities

  • Guest Service: Anticipate and respond to guests in a friendly and positive manner while providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and handle special requests. Assist guests by sharing knowledge of the hotel property, local attractions, and hours of operation for hotel outlets and services. Work as a team player to meet guest needs and support other departments as necessary. Follow the company’s guest service recovery program.
  • Financial Results and Cost Control: Utilize proper selling techniques and strategies to maximize room revenues. Monitor room availability, enforce booking policies, and adhere to restrictions. Drive sales and revenue by up-selling rooms and amenities. Follow company procedures for handling cash and processing financial transactions. Ensure proper use of equipment and adhere to cost controls to reduce expenses and waste.
  • Self/Workload Management: Plan, organize, and prioritize work duties to meet required productivity standards. Adhere to company work rules and department procedures. Attend all required department and hotel meetings.
  • Safety/Risk Management: Maintain a clean and safe work area in compliance with company, brand, local, state, and federal regulations. Follow company procedures for guest and team member incidents. Be knowledgeable of hotel emergency procedures.

Requirements

  • High school diploma or GED required.
  • 1+ years of prior guest service experience, preferably in a hospitality setting.
  • Excellent verbal communication skills.
  • Attention to detail, customer-focused mindset, and ability to perform job duties in a fast-paced environment.
  • Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Pay

$18.50 - $19.50 per hour. The actual base pay offered is determined by several variables, including the applicant's qualifications, years of relevant experience, distinctive skills, level of education attained, and certifications or professional licenses held.

Benefits

Base pay is one component of B. F. Saul Company & Affiliates' total compensation package, which also includes:

  • Access to or eligibility for healthcare benefits.
  • 401(k) plan.
  • Short-term and long-term disability coverage.
  • Basic life insurance.
  • Bonus plans.

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