Front Desk Agent | Hilton Garden Inn, Marlborough-Evenings

We need to output HTML fragment with sections: Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We need to parse the posting. The posting text: "This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism. Work Schedule: 2nd shift and weekends required Anticipates and responds to guests in a friendly and positive mannerResponsible for providing the highest level of serviceProcess check-ins and check-outs, verify billing, create reservations, and process special requestsAssists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and servicesWorks as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessaryUnderstands and follows the company guest service recovery programFollows proper selling techniques and ensures strategies are utilized to maximize room revenuesMonitors room availability, follows restrictions, and all booking policies and proceduresDrives sales and maximizes revenue by up-selling rooms and amenitiesFollows company procedures when handling cash and processing financial transactionsResponsible for proper use of all equipment and adheres to cost controls to reduce expenses and wasteProduces required volume of work by planning, organizing and prioritizing work dutiesAdheres to company general work rules, department procedures and company policies Education: High school diploma or GED required Experience/Knowledge/Skills/Abilities 1+ years prior guest service experience required preferably in a hospitality settingExcellent verbal communication skills neededAttention to detail, customer focused and the ability to perform job duties in a fast-paced environmentMaintains predictable and reliable attendanceAbility to lift, push and pull up to 25 pounds on an occasional basisAbility to move throughout the hotel (standing, walking, kneeling, bending) for extended periods Rate: $16.50 - $18.00 per hour To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time. CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations." We need to remove boilerplate: EEO, legal, etc. Also remove "This document does not create an employment contract..." and "Management retains the discretion..." and EEO statement. We need to keep substantive info: description of duties, schedule, education, experience/knowledge/skills/abilities, rate (pay). Also maybe "Work Schedule: 2nd shift and weekends required". Also "Rate: $16.50 - $18.00 per hour". Also "Education: High school diploma or GED required". Also "Experience/Knowledge/Skills/Abilities ...". We need to format with headings: About the role (maybe a brief summary?), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections have content. - About the role: Could be the first sentence(s) describing purpose: "This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism." That's a summary. So we can put that under

About the role

with

. - Responsibilities: Many bullet points: anticipate and respond to guests, provide highest level of service, process check-ins/out, verify billing, create reservations, process special requests, assist guests by knowing property, local attractions, hours, work as team player, understand and follow guest service recovery program, follow proper selling techniques to maximize room revenues, monitor room availability, follow restrictions and booking policies, drive sales and maximize revenue by up-selling rooms and amenities, follow company procedures when handling cash and processing financial transactions, responsible for proper use of equipment and adheres to cost controls, produce required volume of work by planning, organizing, prioritizing duties, adhere to company general work rules, department procedures and policies. We can list these as

• items. - Requirements: Education: High school diploma or GED required. Also maybe physical demands? But those are under Experience/Knowledge/Skills/Abilities. The posting lumps Experience/Knowledge/Skills/Abilities together. We could split into Requirements (education) and Skills (experience, knowledge, skills, abilities). Or we could have Requirements (education + experience) and Skills (specific abilities). But we need to follow instruction: Use headings for sections only when posting has real specific content. We can have:

  Requirements

  with

  High school diploma or GED required.

  Skills

  with list: 1+ years prior guest service experience required preferably in a hospitality setting; Excellent verbal communication skills needed; Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment; Maintains predictable and reliable attendance; Ability to lift, push and pull up to 25 pounds on an occasional basis; Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods. We could also include "Experience/Knowledge/Skills/Abilities" as a heading but we need to use allowed headings: Skills is allowed. So we can put those under Skills. - Pay: Rate: $16.50 - $18.00 per hour. So we can have

  Pay

  with

  $16.50 - $18.00 per hour

  . - Schedule: Work Schedule: 2nd shift and weekends required. So

  Schedule

  with

  2nd shift and weekends required

  . - Benefits: Not mentioned, so omit. - Qualifications: Could be same as Requirements? But we already have Requirements. Could also have Qualifications for education? But we can keep Requirements and maybe Qualifications not needed. The instruction says prefer a few substantive sections over many thin ones. So we might combine Education and Experience into Requirements, and Skills into Skills. But we have separate headings allowed: Requirements, Qualifications, Skills. We could put education under Requirements, experience under Qualifications? But we need to avoid thin sections. Let's think: The posting has "Education: High school diploma or GED required" and "Experience/Knowledge/Skills/Abilities 1+ years prior guest service experience required preferably in a hospitality setting..." plus other skills. So we could have: - Requirements: Education (high school diploma or GED) - Qualifications: Experience (1+ years guest service, preferably hospitality) - Skills: Communication, attention to detail, attendance, physical abilities. But that may be many sections. However we can combine Education and Experience into Requirements, and then Skills separate. That yields two sections: Requirements and Skills, plus About the role, Responsibilities, Pay, Schedule. That's 5 sections. That's fine. We need to ensure we don't create sections with filler like "commensurate with experience". We have real content. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

  About the role

  This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

  Responsibilities

  • Anticipates and responds to guests in a friendly and positive manner
  • Responsible for providing the highest level of service
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
  • Works as a team player in meeting guests’ needs, and actively contributes to the efforts of other departments when necessary
  • Understands and follows the company guest service recovery program
  • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
  • Monitors room availability, follows restrictions, and all booking policies and procedures
  • Drives sales and maximizes revenue by up-selling rooms and amenities
  • Follows
  • Follows company procedures when handling cash and processing financial transactions
  • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
  • Produces required volume of work by planning, organizing and prioritizing work duties
  • Adheres to company general work rules, department procedures and company policies

  Requirements

  High school diploma or GED required.

  Skills

  • 1+ years prior guest service experience required preferably in a hospitality setting
  • Excellent verbal communication skills needed
  • Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
  • Maintains predictable and reliable attendance
  • Ability to lift, push and pull up to 25 pounds on an occasional basis
  • Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

  Pay

  $16.50 - $18.00 per hour

  Schedule

  2nd shift and weekends required

  We need to ensure we didn't include any boilerplate. We removed EEO etc. Also we removed "To perform this job successfully..." etc. Also removed "This document does not create an employment contract..." etc. Check that we preserved all substantive info: The initial description, schedule, responsibilities list, education, experience, skills, physical demands, pay. Yes. Check for any missing responsibilities: The original had "Anticipates and responds to guests in a friendly and positive manner" (we have). "Responsible for providing the highest level of service" (we have). "Process check-ins and check-outs, verify billing, create reservations, and process special requests" (we have). "Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services" (we have). "Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary" (we have). "Understands and follows the company guest service recovery program" (we have). "Follows proper selling techniques and ensures strategies are utilized to maximize room revenues" (we have). "Monitors room availability, follows restrictions, and all booking policies and procedures" (we have). "Drives sales and maximizes revenue by up-selling rooms and amenities" (we have). "Follows company procedures when handling cash and processing financial transactions" (we have). "Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste" (we have). "Produces required volume of work by planning, organizing and prioritizing work duties" (we have). "Adheres to company general work rules, department procedures and company policies" (we have). Good. Education: "High school diploma or GED required." Good. Experience/Knowledge/Skills/Abilities: we split into Skills list. We included "1+ years prior guest service experience required preferably in a hospitality setting", "Excellent verbal communication skills needed", "Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment", "Maintains predictable and reliable attendance", "Ability to lift, push and pull up to 25 pounds on an occasional basis",