Hotel Front Desk Agent

Responsibilities

• Conduct daily paperwork and shift reports
• Attend to guest needs during check-in/check-out, make reservations, and answer guest questions
• Proactively think about guest security and maintain a safe, clean, and friendly work environment
• Count cash, maintain cash drawer accuracy, and check the front desk log for problems and special requests
• Greet, register, and assign rooms to guests
• Process guest registrations, collect payment, and maintain room status inventory
• Communicate shift information to Front Office Manager, General Manager, and other desk staff
• Maintain and clean the lobby and bathroom as needed
• Ensure a smooth shift transition and communicate pertinent information to the next shift
• Work closely with all hotel departments to provide high-quality customer service
• Answer inquiries about hotel services, registration, and provide information on in-room and hotel features
• Complete required shift paperwork and night audit reports daily
• Perform other duties as assigned by management

Benefits

• Peachtree Group provides a comprehensive benefits package
• Includes medical, dental, vision, disability, and life insurance
• Offers a generous 401(k) retirement match
• Provides Paid Holidays and Paid Time Off
• Includes access to an Employee Assistance Program and Fund