Hotel Front Desk Agent

Responsibilities

• Greet guests and complete the check-in/check-out procedure using the Property Management System.
• Obtain and store pertinent guest information.
• Handle cash, credit card information, and goods at the property.
• Identify guest needs and provide relevant information about hotel services and amenities to create an accommodating environment.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers and input information into the hotel management system.
• Update and cancel reservations as requested by the guest.

Requirements

• Customer Service experience, preferably in a hotel setting.
• A high school diploma or equivalent.
• Computer skills including intranet, Property Management System, WORD, and EXCEL.
• A valid driver's license with an acceptable driving history.

Qualifications

• Marriott experience is a plus.
• Strong computer knowledge, including intranet, Property Management System, WORD, and EXCEL.
• Valid drivers license, acceptable driving history.

Skills

• Excellent customer service skills.
• Effective communication and problem-solving abilities.
• Proficiency with hotel management systems and office software.

Benefits

• Paid Weekly (Every Friday!)
• Competitive 401(k) Retirement Savings Plan with generous employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible Spending Account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for you, your friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.
• Employee referral program.

Pay

• $17.25/hr

Schedule

• Morning Shifts: 7AM-3PM
• Evening Shifts: 3PM-11PM
• Weekend availability needed.
• Flexibility required.