Hostperson - Phil's Steakhouse

Specific Job Functions

• Greet every guest in a prompt, friendly, courteous, and professional manner.
• Offer a cordial farewell and thank guests for dining upon departure.
• Communicate constantly with Servers, Bussers, and Management to ensure efficient operations.
• Seat guests in a timely and efficient manner.
• Create accurate dinner reservations in the computer for guests either in person or over the phone.
• Seat all stations equitably assuring equal distribution of parties.
• Keep work area clean and neat.
• Ensure the floor is free of spills and debris.
• Maintain a knowledge of property outlets, special events, concerts, and promotions.
• Answer phone properly and promptly giving name of restaurant and identifying self.
• Ensure tables are properly set.
• Ensure knowledge of comp and coupon policies.
• Assist with initial guest complaints and inform manager on duty.
• Ensure smooth transition at shift change, remaining on duty until relief is present.
• Circulate stations making sure guests are receiving proper service and employees are in stations and being productive.
• Perform all duties as deemed necessary for the success of the department.

Qualifications

• Six months’ previous experience in a fast-paced, high-volume, restaurant operation required.
• Must have an excellent upbeat attitude with the ability to interact with people of diverse backgrounds.
• Able to work in a fast-paced environment while maintaining great guest service.
• Communicate effectively in English both verbally and written forms.
• Basic computer experience preferred.
• Mandatory testing on restaurant menu knowledge (Information will be provided).
• High School Diploma is required.