Host Couple Retreat Center, P/T - Hope Restored, TX

About the role

The Host Couple position exists to provide attentive and grace-filled hospitality to the guests at Focus on the Family’s Retreat Centers. The role is critical to the success of the Retreat Centers, ensuring that each guest is welcomed and cared for during their stay.

Responsibilities

• Present for arrival on Sunday or Wednesday, calling each guest to provide a personal introduction, offering a warm greeting, providing tours, carrying luggage, etc.
• Be in the Hospitality Center each morning by 7:00am to welcome guests, fellowship with them, and lead prayer, continuing to serve and be present throughout breakfast.
• Be present in the Hospitality Center throughout dinner and the evening, engaging with couples and providing a relaxing and inviting environment to allow for more connection with each guest.
• Be present at the close of intensives – praying with the guests and offering encouragement as they depart.
• Greet every person by name and make conversation, pray for and with the guests.
• Ensure common areas are arranged appropriately and items are put away from the night before.
• Respond to any conflicts with guests ensuring that safety is top priority.
• Facilitate and maintain communication throughout the week with the Operations team and therapists to partner in providing an excellent experience for each guest.
• Perform light maintenance and cleaning needs for the week, as needed.
• When temperature is below 40 degrees, start fires in various fireplaces at specified times.
• May perform additional maintenance and cleaning including sweeping, emptying trash, watering plants inside and outside, changing and charging batteries, replenishing supplies, and laundry, as needed.
• When needed, assist with guests' needs, especially during odd hours.

Qualifications/Requirements

• Character/Spiritual: Exemplifies Ephesians 5:1-2, pursues the Great Commission, witnesses for Jesus Christ, prays for Focus on the Family’s staff and constituents, and leads in public prayer.
• Personal Characteristics: Able to easily build rapport with guests, peacemaker, compassionate, decisive, caring, approachable, welcoming, personable, hospitable, teachable, flexible, and has the heart of a servant.
• Knowledge/Experience: High school plus additional courses equivalent to one year of college, 1-3 years of related experience.
• Skills, Abilities and Special Talents/Gifts: Requires highest level of independent judgment and decision-making abilities, willingness to be available at odd hours, effective communication, conflict resolution, discretion, ability to handle unique interpersonal situations, aptitude for handling emergencies.