Retreat Center Hospitality and Events Coordinator

About the role

Easterseals NH is seeking a Retreat Center Hospitality and Events Coordinator to provide exceptional guest service by ensuring efficient front desk operations, with a focus on check-in and check-out processes, managing reservations, and coordinating events at the Easterseals NH Military and Veteran Campus in Franklin, NH.

Qualifications

• High School Diploma or equivalent, required
• Degree in Event Management, Hospitality, or related field and experience in hospitality preferred
• Experience in event coordination preferred
• Willingness to work shifts that include weekends, early mornings, and or early evenings
• Able to provide occasional after-hours guest support
• Experience with Maestro and/or other hospitality software systems is strongly preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle multiple events simultaneously
• Valid driver’s license and reliable transportation

Essential Responsibilities

• Maintain clear and professional communication with all stakeholders
• Monitor and actively assist with the Retreat Center’s guest-facing operations in order to provide a strong guest experience and meet organizational standards
• Greet and assist guests, speakers, and vendors during events, ensuring a professional and welcoming environment
• Assist the Campus Leadership Team and other internal stakeholders with event and hospitality booking, including but not limited to, facility and campus tours, answering guest or prospective client inquiries, etc.
• Communicate with clients to gather event requirements and preferences
• Monitor event flow and troubleshoot any issues in real-time to ensure smooth execution
• Ensure all event elements are executed according to plan and timeline
• Collect feedback from clients and attendees and provide to the Retreat Center General Manager to prepare post-event reports to identify areas for improvement
• Effectively coordinate and partner with the Campus Leadership Team and other internal teams to ensure all event-related and hospitality-related tasks are completed on time
• Oversee daily guest-oriented operations to ensure smooth check-in and check-out processes
• Ensure exceptional guest service and satisfaction by addressing concerns and resolving issues promptly
• Manage reservations and room assignments
• Monitor and reconcile daily financial transactions and reports
• Ensure compliance with hotel policies, procedures, and standards
• As a liaison between guests and other hotel departments (housekeeping, maintenance, etc.)
• Coordinate with event and sales teams for group bookings and VIP guests
• Maintain clear and professional communication with all stakeholders
• Ensure proper use and maintenance of guest operations systems (PMS, POS, key card systems)
• Troubleshoot technical issues and coordinate with IT support when necessary
• Enforce safety protocols and emergency procedures
• Monitor lobby and public-guest spaces for security and cleanliness

Compensation

$24.00 an hour
Full Time, 40 hours per week, with some evenings and weekends as needed. Willing to consider part-time 20 hours per week.

What's in it for you?

• We offer a comprehensive benefits package for full-time, eligible employees, including:
• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice
• For programs that remain open during holidays, staff scheduled to work will receive holiday pay in accordance with program guidelines
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

Equal Opportunity Employer

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.