Hospitality Events Coordinator

About the role

The Hospitality Events Coordinator plays a key role in elevating the client experience across the network by supporting all hospitality initiatives, gifting programs, and hospitality-driven event moments. Based within the Client Events team, this role focuses primarily on hospitality operations – including gifting research, holiday treat rollouts, and ongoing support for store hospitality ambassadors – while also contributing to select Client Events projects that center on high-touch hospitality moments.

Responsibilities

• Manage vendor contracts, submit and track invoices, maintain accurate spending records, and oversee event inventory and materials.
• Create post-event recaps, archive event photos and communication tools, and support internal communications for the team through intranet updates, calendar postings, and event write-ups.
• Contribute competitive analysis and research on client experience and hospitality trends to help local and global teams stay informed of market innovations.
• Lead research, sourcing, and recommendations for client gifting, seasonal treats, and hospitality gestures aligned with maison standards.
• Schedule and facilitate bi-monthly hospitality calls with store hospitality ambassadors to share best practices and gather feedback alongside the Director of Client Events.
• Maintain hospitality guidelines, trackers, and reference tools to support consistent, elevated service across the network.
• Support the development of new hospitality concepts and enhancements that strengthen client engagement and retention.
• Coordinate hospitality components for high-touch hospitality events, including florals, treats, gifting, and guest-facing details, ensuring seamless execution with vendors and onsite teams.
• Support select client-facing events and regional animations with hospitality elements, including logistics, vendor contracts, invoice processing, budget tracking, and inventory management.
• Work alongside the Director to oversee the hospitality budget process, ensuring compliance with accounting and finance requirements, maintaining accurate invoice records, and managing vendor setup and documentation.
• Provide regular updates to the Director on delegated tasks, ensuring timely follow-up and proactive anticipation of department needs.

Qualifications

• 1-2 years’ experience in similar role and/or environment
• Hands-on event planning experience and logistics management
• Strong planning & organizational skills with a sense of priority for deadlines and attention to detail
• Proven ability to continuously multi-task and be flexible in high stress situations
• Demonstrated resourceful problem-solver
• Self-starter and ability to work independently
• Possess strong work ethic and be an enthusiastic team player
• Flexible to travel, as needed
• Proficient in negotiation skills
• Strong knowledge of Microsoft Office & PowerPoint

Benefits

Hermès offers a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

Pay

$70,000 to $75,000 annually

Schedule

N/A