Community Concierge - The Retreat

Key Responsibilities

• Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging
• Build authentic relationships and maintain a presence in key areas of the club
• Anticipate member needs and deliver exceptional personalized service
• Facilitate organic networking and social interaction among members
• Maintain The Retreat’s elevated ambiance through impeccable service and presentation
• Support and contribute to the execution of club programming including events, live music, speaker series, and tastings
• Ensure all club spaces remain welcoming, organized, and aligned with brand standards
• Manage reservations, inquiries, and requests via email, phone, and in person
• Track member preferences and milestones to support thoughtful engagement
• Assist with onboarding new members and guiding them through club offerings and etiquette
• Partner with F&B, events, and operations teams to create a seamless member experience
• Share member feedback and observations with leadership to inform continuous improvement
• Support special projects and VIP experiences as needed

Qualifications

• 2+ years of experience in luxury hospitality, guest services, or private membership environments
• Strong interpersonal skills with a polished, professional demeanor
• Highly organized and proactive with keen attention to detail
• Cheap confidence navigating social environments and high-profile clientele
• Passionate about delivering exceptional service and building community
• Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus