Hospitality Worker Lead - Full-Time

The Hospitality Worker Lead is responsible for ensuring guest satisfaction by managing reservations, assisting guests, and resolving concerns. Key duties include Scheduling and assigning daily tasks to the guest services teamTraining staff on duties, customer service, and systemsGreeting guests and anticipating their needsPerforming service recovery for dissatisfied guestsBooking reservations and coordinating registrationHandling transactions via software systemResponding to calls and emailsMaintaining excellent customer service and positive attitudeReconciliating disputed chargesParticipating in Quality Assurance reviews Preferred qualifications include Supervisory experience in a related roleGuest services experienceHigh school diploma or equivalentExcellent customer service, communication, and organization skills Physical demands may involve lifting, bending, extended standing, and PPE usage. Overall, this role requires leadership, strong customer service skills, and attention to detail to enhance guest experiences.