Hospitality Desk Associate

About the role

The Position at Midtown is to inspire others to transform their lives through exceptional hospitality. Hospitality Associates greet every visitor warmly, assist with program registration, payment processing, and service recovery, and maintain a clean and welcoming environment.

Responsibilities

• Greet everyone with a warm welcome
• Seek to understand how to make someone’s experience special
• Demonstrate sound judgment, professionalism, and optimism
• Aid members with program registration, payment processing, and scheduling services
• Handle check-ins, address questions and resolve issues appropriately
• Identify and resolve potential friction points for customers
• Participate in service recovery
• Maintain cleanliness of front desk areas
• Contact housekeeping and maintenance departments when needed
• Answer queries regarding club services and facilities
• Implement processes and procedures to ensure consistent service delivery
• Complete transactions for paid services or goods
• Complete tasks or projects as assigned, such as calling members with birthday greetings

Requirements

• Availability to work a flexible schedule (including evenings, weekends, and some holidays)
• Strong customer service skills and enjoyment of serving others
• Working knowledge of customer services standards
• Graceful and quick under pressure
• Natural connection with a wide variety of people
• Keen memory and delightful sense of humor
• Quickly make calculations when handling money
• Effective in a collaborative team environment
• Highly organized and efficient
• Excellent communication skills

Qualifications

• Available to work a flexible schedule (including evenings, weekends, and some holidays)
• Strong customer service skills and enjoyment of serving others
• Working knowledge of customer services standards
• Graceful and quick under pressure
• Natural connection with a wide variety of people
• Keen memory and delightful sense of humor
• Quickly make calculations when handling money
• Effective in a collaborative team environment
• Highly organized and efficient
• Excellent communication skills

Skills

• Customer service skills
• Flexibility with schedules
• Financial calculations
• Teamwork
• Organization
• Communication skills

Benefits

• Complimentary club membership
• Discounts on Midtown products and services
• Professional development allowance
• Health insurance for eligible full-time associates

Pay

$16.00/hr

Schedule

Flexible schedule including evenings, weekends, and some holidays

Equal Opportunity Employer

MIDTOWN is an Equal Opportunity Employer.