Hospitality Assistant

Join a team that shares your calling at MultiCare, where you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

About the role

The Hospitality Assistant is responsible for greeting and directing patients and visitors as they enter the hospital’s Main Lobby. This position coordinates with Patient Access to facilitate the registration process in a timely manner and assists with the patient access process when necessary. This role works on the front line with constant patient and visitor interaction. Work situations are varied and require an individual with the ability to respond to patients and families with compassion, respect, and understanding. Strong customer service skills, diplomacy, and independent thinking are essential.

Requirements

• High school diploma preferred
• One year of customer service experience, preferably in a hospital setting
• Six months experience in a hospital admitting department preferred

About Good Samaritan Hospital

MultiCare Good Samaritan Hospital is a 388-bed acute-care hub serving Puyallup and East Pierce County. As the area’s only hospital, it features a Family Birth Center, Level III Trauma and Neonatal ICUs, Level I Trauma Rehabilitation Center, Children’s Therapy Unit, and a 24-hour Emergency Department. Innovative facilities like the LEED Gold-certified Dally Tower and Pulse Heart Institute make Good Samaritan a dynamic workplace for clinicians eager to advance their careers in a state-of-the-art environment.

About The Puyallup Community

Nestled at the foot of Mount Rainier along the Puyallup River, Puyallup offers a welcoming small-town feel just 10 miles from Tacoma and 35 miles from Seattle. Residents enjoy unique dining, an antique-filled downtown, excellent schools, and abundant parks and recreation — all while being close to big-city opportunities.

Why MultiCare?

• Rooted in the local community: Partnering with patients, families, and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education: Competitive tuition assistance, award-winning residencies, fellowships, and career development to invest in you.
• Well-being and support: Generous PTO, Code Lavender, and Employee Assistance Programs to help you maintain balance and feel cared for in your work and life.
• Living our values: Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other.
• Belonging for all: Resource Groups and outreach programs help ensure every team member feels safe, seen, heard, and valued.
• Pacific Northwest lifestyle: Work and live where natural beauty, adventure, and strong community connections are part of everyday life.

Pay

The pay scale is $18.51 - $25.47 USD. Pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Schedule

FTE: 0.75, Shift: Day, Schedule: 0500-11:30 (shift times may vary based on department need).

Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits, and paid time off.