Hospitality Ambassador, Beverly Hills Flagship

About the role

Create an effortless luxury environment and exceeding expectations in all hospitality services
Greet and welcome clients as they enter and leave boutique location
Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
Aid guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
Aid with directions - have general knowledge of store and neighborhood
Demonstrate working knowledge of all métiers (product categories)
Provide hospitable services, such as holding umbrellas during inclement weather
Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed

Responsibilities

• Create an effortless luxury environment and exceeding expectations in all hospitality services
• Greet and welcome clients as they enter and leave boutique location
• Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
• Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
• Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
• Aid guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
• Aid with directions - have general knowledge of store and neighborhood
• Demonstrate working knowledge of all métiers (product categories)
• Provide hospitable services, such as holding umbrellas during inclement weather
• Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
• Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed

Requirements

• High interest in learning about all the Hermès métiers, history and art collection
• Strong communication skills, offering warmth and graciousness in all interactions
• Excellent customer service skills and a friendly disposition
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Ability to provide information about the neighborhood, store services and other customer inquiries
• Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine dining
• Works collaboratively and excels in fast-paced environment with continuously changing priorities
• Demonstrates high level of attention to detail and ability to anticipate needs
• Knowledge of languages in addition to English is a plus
• Ability to work a flexible schedule according to needs of the business
• Regular in-person work at a Company-designated work location is an essential function of this position

Qualifications

• NO Budget Responsibility
• NO Decision Making Responsibility

Skills

• Strong communication skills
• Excellent customer service skills
• Proactivity in taking care of customers
• Collaborative and adaptable
• Knowledge of all Hermès métiers
• Attention to detail
• Knowledge of languages in addition to English is a plus

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

Pay

The range for this position is $24.00 to $27.00 per hour. Actual rates are determined based on the job, location, and individual experience.

Schedule

Regular in-person work at a Company-designated work location is an essential function of this position.