Hospitality Ambassador

Job Description Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners). Core Responsibilities Front Desk / Lobby Operations Serve as the main point of contact for employees and visitorsProvide high-level, professional service with a heart for service mindset Handle inquiries, requests, and issues promptly and gracefully Security & Access Management Partner closely with Security to protect people and assetsManage visitor check-in, badge assignment, and host notificationsEnsure strict adherence to access protocols and confidentiality Guest & Service Coordination Support: Vendor deliveries (packages, catering, personal items)Special requests and VIP interactionsCall center support (phone inquiries) Program & Operations Support Manage Programs Like Parking placardsClipper Cards / transportationLobby amenitiesSupport multiple lobbies (flex/rover coverage as needed)Logistics & Additional DutiesSupport gnExpress delivery service (document handling/distribution)Maintain lobby suppliesAssist with projects and process improvements Key Competencies Exceptional customer service / hospitality mindsetStrong communication & interpersonal skillsAbility to handle sensitive/confidential information with discretion Adaptability + multitasking in fast-paced environmentsProblem-solving / solution-oriented thinkingCollaboration with cross-functional teams (Security, Legal, Admins, Events, etc.) Continuous improvement mindset Qualifications Bachelors degree (any field)3-4+ years experience in Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)Strong proficiency in MS Office + Google SuiteAbility to learn new systems (visitor mgmt, call center tools)Valid CA drivers license Pay Rate: $33/hr