Hospitality Ambassador

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

About the role

As a Hospitality Associate at Opensity Solutions, you will play a vital role in delivering exceptional guest experiences and upholding the highest standards of service in our establishment. Collaborating with a diverse team, you will contribute to the seamless operation of our hospitality department, ensuring guest needs are met with efficiency and care. This role reports to the Client Relations Manager.

Responsibilities

• Café Support - 60%
  • Assist with setup of weekly lunches
  • Monitor, clean and refresh buffets
  • Wash, dry and store dishes, glasses and utensils
  • Maintain back-of-house cleanliness to meet safety and hygiene standards
  • Assist with keeping the café clean and tidy
• Conference Services Support - 30%
  • Assist with conference room setups, including arranging furniture
  • Assist with clearing and resetting conference rooms post-meeting
  • Wash, dry and store dishes, glasses and utensils
  • Maintain back-of-house cleanliness to meet safety and hygiene standards
• Customer Service - 5%
  • Maintain a customer service-oriented mindset, emphasizing the importance of service excellence
  • Ensure that all interactions with clients and guests are conducted professionally and courteously
• Training - 5%
  • Continued professional training on Opensity platforms

Requirements

• Client first AND team mentality
• Dependable, punctual, and able to work independently
• Strong attention to cleanliness and detail
• Ability to manage multiple tasks and prioritize work
• Willingness to take initiative and identify tasks that need attention
• Ability to work efficiently in a fast-paced environment
• Friendly and professional demeanor
• Ability to follow sanitation, safety, and workplace procedures
• Previous café, restaurant, hospitality, or custodial experience is helpful but not required

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to bend, reach, lift, and carry items throughout the shift
• Ability to safely lift and move supplies, dish racks, and café materials as required
• Ability to work around water, cleaning products, and commercial dishwashing equipment

Success in This Role

A successful Hospitality Ambassador takes direction, works well with a team, and takes pride in maintaining a clean and organized café and workspace.