hospitality day ambassador

About the role

We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We’re proud to put humanity back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests. We are looking for great personalities to join our Miami team!

Responsibilities

• Making sure everyone gets a warm welcome as soon as they walk in
• Helping guests at the self check‑in kiosks (we have no reception desk)
• Preparing and serving hot and cold local food
• Being a kitchen hero – dishwashing, kitchen cleaning, food handling and cooking
• Brewing delicious coffee or mixing a signature cocktail
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party
• Maintaining the living room and the canteen clean, and arranging food displays for the following shift
• Helping guests with any requests or demands regarding our facilities (you may even get some new tech skills)

Requirements

• A genuine touch: treat all people as you would treat your best friends
• A passionate attitude: be optimistic and positive, like to surprise and make people smile
• A smart thinker: thrive on turning traditional thinking on its head and want to do things first time right
• Real caring: want to do the right thing for guests, colleagues, community and the planet
• Fluent in English (other language abilities welcome)
• United States citizen or have appropriate authorization to work in the United States (we cannot facilitate visas or work permits)
• Able to travel for training purposes

Pay

$25.40 per hour

Schedule

• Morning shift: 7:00 AM – 3:30 PM
• Evening shift: 3:00 PM – 11:30 PM
• Weekend availability required

Benefits

• Medical, dental, vision benefits at an extremely low employee cost
• Life insurance and 401K
• Ability to expense up to €1,000 (or equivalent) each year for personal stays at participating citizenM hotels (prorated based on start date)
• Access to the Marriott Explore Program – discounted rooms across 8,500 properties for yourself, family, and friends based on availability
• Extensive time off balance starting at 18 days in your first year
• An exclusive citizenM outfit
• Meal and coffee (or tea) on us during your shift break
• Employee Assistance Program (EAP)
• citizenM referral program – refer a talented friend or family member and get rewarded
• Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years)