Hospital Communications Representative/Telecom Dispatcher/PBX, UW Medicine Operator Services

About the role

The Hospital Communications Representative/Telecom Dispatcher/PBX position at UW Medicine Operator Services brings a friendly voice to connect callers to their destination. This role supports patient and family-centered care at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC).

Responsibilities

• Answer all incoming calls into the main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls including trauma codes, code blue, and other medical emergencies
• Paging services for patients, staff, and medical providers
• Monitor and respond to alarms

Requirements

• High School Diploma or GED Certificate
• One year of experience as a Telephone Communications Operator, or equivalent
• Six months of additional qualifying experience may substitute for required education
• Excellent customer service skills
• Ability to work in a team setting
• Computer skills, including competent keyboard abilities

Qualifications

Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Benefits

All employees at UW Medicine are eligible for benefits, including health insurance, retirement plans, and paid time off. For more information, please visit this link.

Pay

Pay Range: Minimum $21.63 hourly, Maximum $26.63 hourly

Shift

Alternate Work Shift

Other Compensation

For information about benefits for this position, visit this link.

Union/Bargaining Unit

SEIU Local 925

Federal Work Study Eligibility

This position is not eligible for Federal Work Study.